Returns and complaints

Informational translation. The binding version is the Polish one - Zwroty i reklamacje.

Cut flowers and arrangements

Cut flowers are goods that spoil quickly, so under art. 38 of the Polish Consumer Rights Act the 14-day right of withdrawal does not apply to them.

That does not mean you are left with the problem.

Making a complaint

If the flowers arrived damaged, wilted or not as ordered:

1. Photograph them straight after delivery.
2. We answer within 14 days.

If the complaint is justified, we either replace the flowers with fresh ones or refund what you paid - your choice.

What a complaint does not cover

• flowers fading naturally within the span normal for the variety,
• substitutions made under §6 of the Terms of sale, where the colour, style and value of the arrangement were preserved,

Gift cards

A gift card is not a perishable good, so the ordinary right of withdrawal applies: you may cancel within 14 days of purchase, provided the card has not been used. Write to gigiflowerskmg@icloud.com.